Umart Online Eight Mile Plains Brisbane

Umart is my go-to for local PC components. I've been buying from them since 2019. E-mail customer support is quick and typically replies within the day. Orders made the day prior is usually ready in a few hours. I also had one faulty HDD, they replaced it on the spot and my motherboard needed an RMA and they handled it for me with ease. I'm always coming back 😊

No Phone number to the store. They are a call centre in the phillipines that know nothing about everything. When you ask t o be transfered to a store they tell you they dont have the ability to transfer calls. Have to go to the store in person to speak to anyone and when you arrive you'll notice that near all of the staff are incompetent and can't asnwer basic questions. I asked for an SD card and gave my requirements as it was to be used in a DSLR camera. The staff member was particuarly disorientated and seemed like he had just woken up from hybernation. I asked for an SD camera card with a high write speed for my sony A7iii. The staff member could not seem to understand that i dident want a Micro SD and it toook 8 attepts to educvate the staff of the difference between micro SD and SD. after we got over that brain numbing hurdle we had the issue that most people will encounter. No stock. not only did the staff seem unreasonably incoherant, incompetent and disrespecfully unwelcoming, but the lack of stock is appauling. virtually never aything of use in stock anymore. I would highly suggest going to Computer Aliance down the road a bit as they have human like staff that have an education at the bare minimum and can actually help.

Submitted an Aorus motherboard for warranty repair through Umart and waited nearly a month for news on the status of my repair. Contacted Umart to see where it was at and Sophia from the help desk was very efficient in following up with my enquiries. Summary: warranty repair was slow, but help desk assistance in following up was excellent.